Emergency Assistance

We hope you have the trip of a lifetime but should something go wrong, we're here to help.

Imagine being overseas and receiving inadequate treatment or being denied medical treatment because you can't pay the bills. These kind of incidents happen all too often to travellers which is why emergency assistance is so important.

All YouGo policyholders have access to our emergency assistance team - available 24 hours a day, 365 days a year. Our team of case managers, nurses, travel agents and doctors provide the following services to all policy holders (see PDS for complete details):

When you call

When you call our assistance center, please have the following information available:

For emergency assistance

Please call our Australia offices direct and toll-free from: